Grievance Redressal

Last updated: 10 October 2026

This page sets out how WEU Innovations Pvt Ltd handles complaints about Magntc, under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

Meezan Khan WEU Innovations Pvt Ltd, India contact@weuinnovations.in

What you can complain about

Content on Magntc that breaks our Terms of Service or Community Guidelines; a decision we made about your account or content; how we handle your personal data; or anything else about the service.

How to complain

E-mail contact@weuinnovations.in with "Grievance" in the subject. Include:

• your name, and how to reach you;
• the profile, content or decision you are complaining about — a screenshot helps;
• what happened, and what you would like us to do.

You can also use Report on any profile or conversation in the app.

What happens next

• We acknowledge your complaint within 24 hours.
• We resolve it, and tell you the outcome and our reasons, within 15 days.
• Complaints about content involving a minor, intimate images shared without consent, or a risk to someone's safety are handled first, and as quickly as the law requires.

If you are not satisfied

You may appeal our decision to the Grievance Appellate Committee constituted under the IT Rules,

1. For a complaint about your personal data, you may complain to the **Data Protection Board of

India** once you have used this process.